RETAIN POLICY
By using Shetory to place an order, you agree to the conditions below. These rules were developed in order for you to completely understand how we handle returns and refunds. These regulations apply to all American territories that are domestic.
Policy about 30-day return window
Our 30-day return policy allows you to request a return within 30 days of receiving your product.
Acceptable conditions for a return
You did not order the wrong kind, size, or colour of the things you received. There are goods missing and not enough of the amount requested in the order. things that were defective or damaged when delivered as a result of poor packaging quality; incorrect online product specs Things can't be utilised and are useless. Please inspect the items upon reception and sign to confirm the status with the delivery team as soon as possible to serve as a foundation for any future complaints regarding the exchange and return issue.
Cases where returns are prohibited include:
After 30 days from the delivery date, the delivery party has signed the packages to attest to the contents' reception. The item has been opened when the product label is removed, except the delivery carrier's cover. You wish to modify the model or type on the fly. You hurt yourself when you damage the exterior, such as when it peels, dents, or rusts. Your improper operation damages the product. You don't adhere to the requirements necessary to make use of the guarantee (for example, you do not keep the invoice or purchase information for the warranty within the specified time).
PROCESS OF RETURN
Returning a letter The customer emails support@shetory.com with a "Return/Refund Request" subject line, along with the order number and a photo of the damaged item. After the request has been examined, you will receive return labels by email. Customers are needed to download and print. The product must be shipped back in its original packing to Shetory Return in the United States at 10 E. Dale Court in Greeneville, Tennessee, 37745.
Conditions for Returning an Item:
To be eligible for a return, your item must be brand-new, unused, with the tags still on, and packaged in the original packing. Additionally needed is the invoice or another kind of proof of purchase.
The window of opportunity for Shetory residents who have returned?
We take returns within 30 days after delivery. If you have any return inquiries, do get in contact with us within 30 days of the delivery date.
When the return shipment came, were you informed?
As soon as your return cargo reaches our facilities, we will send you an email to confirm receipt. Depending on your address, it may take longer or shorter for you to receive the returned products.
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